Flexible Customer Centric Billing for Cloud Contact Center Solutions

Contact Center Billing

Cloud based contact centers are gaining more steam now than ever before. Small, medium and large enterprises are all beginning to realize the benefits of migrating their contact centers to the cloud. As global workforces continue to grow, businesses of all sizes are being forced to enable next generation customer care solutions.

Solution and service providers can see the potential of using cloud-based solutions to increase their revenues and expand their service offerings.  Today many enterprises are looking to their providers to bundle together a fully integrated set of Unified Communications and Contact Center services, opening the door for increased ‘stickiness’ between vendors and their customers.

The challenge presented for service providers will be how they can tailor their services to the unique needs of each of their enterprise customers. These tailored services must provide a compelling proposition that not only meets but exceeds their evolving needs.​

Contact Center Back Office Opportunities

Pilot and Rapid Rollout of New Contact Center Applications

From Automatic Call Distribution to Interactive Voice Response, Call Routing, Chat and an ever-growing list of services, LogiSense enables these applications to be carried out over multiple channels and permeated business models.​

Usage Based Billing

Accurately rate and charge a variety of models based on a multitude of rate plan genres, such as Per Agent, Per Solution, Port Per Day/Week/Month or Per Application, Per Minute, Per Call, Per Email, and Per Event​.

Vertical Customer Centric Solutions

Service providers need back office systems capable of segmenting offers globally by industry type – from BFSI (Banking, Financial Services and Insurance), Government, Health Care, Manufacturing, Media to Telecommunications​.

Support Large Volumes

As the number of new applications and their adoption continues to grow, service providers need a scalable solution with carrier grade availability to handle millions, and potentially billions, of usage transactions.

Customer Centric Billing

Enterprise customers are looking to service providers to provide solutions that match specific, customized sets of requirements.  For these enterprises to stand out, service providers will need to focus their efforts on providing solutions with an unprecedented level of flexibility, agility, and reliability.​

The LogiSense Usage Rating and Subscription Billing solution provides service providers with all of the tools needed to put forward an agile monetization platform that differentiates amongst the competition.​

  • Capture New Revenue – the LogiSense platform is designed to allow you to capture new revenue from any conceivable service​
  • Enterprise Personalization – enable sales to personalize offerings and better manage the enterprise customer experience – as to not leave potential profits behind​
  • Eliminate Billing Errors – generate clear, concise and accurate invoices for customers with thousands to millions of active devices on a network​
  • Global Product Catalog – single product catalog that can be templatized to support vertical and horizontal markets with support for global currencies, taxation rules and payments​
  • Enterprise Billing – provide single or multiple account solutions that support multiple verticals, locations, etc. on a single invoice​
  • Carrier Grade Platform – adhere to the strictest Service Level Agreements for many different types of deployment models – from Cloud to On-premise and hybrid Cloud / On-premise solutions​
  • Automation – simplify your Order Management capabilities with our workflow engine that converts swivel chair operations into automatic procedures​
Contact Center Billing Solution

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