Modernizing Utility Billing for the Digital Transformation

Sponsored by: LogiSense | Source: Ovum

The meter-to-cash process is at the heart of the utility industry. Billing systems are large, mission critical, and expensive to maintain. Their replacement can also be a risky and costly affair, which explains why many utilities, particularly those with a million customers or fewer, still soldier on with 20- or 30-year-old legacy systems. This report details the forces driving rapid and disruptive change in an industry that has changed little in decades.

The utility industry has already changed dramatically. The most advanced utilities are well into their digital transformation projects; however, the majority of the industry is on the cusp of entering this new world. Smart metering, smart grid technology, smart home services, and myriad other new revenue streams create more complex relationships with their customers and require more complex, flexible infrastructures to support new business models.

Table of Contents

  • Summary
  • Catalyst
  • Ovum view
  • Recommendations
  • Recommendations for enterprise
  • Automating meter-to-cash processes improves the customer experience and increases operational efficiency
  • C&I billing requires flexibility to keep up with the pace of product development
  • Residential markets are undergoing a period of unprecedented disruption
  • Legacy billing systems become a risk to the business
  • Smart metering requires smart billing
  • Legacy billing does not support new product development
  • The threat from new entrants is being felt for the first time
  • Digitization enables innovative new business models
  • Automation of processes improves CX and business efficiency
  • Legacy CIS is a huge barrier to CX improvements
  • Utilities must unshackle themselves from legacy billing
  • Telcos are already undergoing transformation in billing
  • Flexible delivery models drive enterprises to the cloud
  • LogiSense Corporation – Powering the Usage Economy

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