Today’s service provider business is complex and grows more convoluted every day. Twenty years ago, there was a different service provider for each line of service – a local exchange carrier provided local telephony service, a nationwide provider offered long distance services, cable companies offered television services and then wireless service providers came on the scene with mobile telephony services. Today, industry consolidation has occurred with many service providers now providing a mix of voice, data and in some cases mobile services.
Download this whitepaper to learn more about the problems faced by today’s service providers:
It has become too difficult to be creative with service offerings, tiered offerings, and bundles
It’s taking too long to roll out new service and remain competitive
Customer fallout is heading in the wrong direction
Services like M2M and Cloud don’t fit into the same BSS mold as legacy services
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