Today’s service provider business is complex and grows more convoluted every day. Twenty years ago, there was a different service providers for each line of service – a local exchange carrier provided local telephony service, a nationwide provider offered long distance services, cable companies offered television services and then wireless service providers came on the scene with mobile telephony services. Today, industry consolidation has occurred with many service providers now providing a mix of voice, data and in some cases mobile services.
Download this whitepaper to learn more about the problems faced by today’s service providers:
- It has become too difficult to be creative with service offerings, tiered offerings, and bundles
- It’s taking too long to roll out new service and remain competitive
- Customer fallout is heading in the wrong direction
- Services like M2M and Cloud don’t fit into the same BSS mold as legacy services
Download your free copy of The Usage Economy – Building the Bottom Line with Usage Rating now!