As a product leader, your primary goal is to ensure that your product continuously meets and exceeds customer expectations. One critical aspect of this is managing and reducing customer churn. Understanding the difference between voluntary and involuntary churn and implementing strategies to combat...
Viewing posts from Rich Kozub. View all blog posts instead.
Rich Kozub
I lead the Global Services charge for LogiSense. My strong leadership skills and work ethic have been instrumental in creating the high level of customer reference-ability and reputation for service that LogiSense has achieved.
For businesses handling credit card transactions, maintaining PCI compliance is crucial. This ensures the security of customer data and protects against potential breaches. Implementing strategies to reduce your PCI footprint can significantly mitigate risks and improve overall security. Practical...
Are you still using manual methods for your SaaS billing process? Manual billing is not only error-prone but also a significant roadblock to scaling, especially with complex pricing models. To position your subscription business for growth, automating your billing system is essential. An automated...
Revenue loss often goes unnoticed, lacking physical signs but leading to long-term negative consequences. Revenue leakage, typically due to underbilling, affects 42% of companies, according to MGI. This unnoticed loss can accumulate to significant amounts over time, impacting the bottom line. ...
A billing system migration process does not have to be as hard as people are making it. It’s typically one of the riskier projects a company will embark on – and hopefully, only go through it once – but it can be easier. Our Global Services team has years of experience working through billing...
Did you know that customer churn costs an estimated $1.6 trillion annually in the US alone. Imagine the revenue that could be saved if companies implemented effective strategies to reduce churn. If you’re looking to reduce churn, you likely already understand its importance. Surprisingly, over...