As a product leader, your primary goal is to ensure that your product continuously meets and exceeds customer expectations. One critical aspect of this is managing and reducing customer churn. Understanding the difference between voluntary and involuntary churn and implementing strategies to...
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Rich Kozub
I lead the Global Services charge for LogiSense. My strong leadership skills and work ethic have been instrumental in creating the high level of customer reference-ability and reputation for service that LogiSense has achieved.
As businesses adopt usage-based pricing, AI-powered services, subscriptions, and hybrid revenue models, the billing platform has become one of the most critical components of the technology stack. It manages increasingly complex pricing, collects high volumes of usage data, generates invoices, and...
As SaaS businesses grow, so does the complexity of managing recurring subscriptions, usage-based charges, customer-specific pricing, taxes, revenue recognition, and financial reporting. What begins as a manageable billing process can quickly become a barrier to growth when handled through...
Revenue loss often goes unnoticed, lacking physical signs but leading to long-term negative consequences. Revenue leakage, typically due to underbilling, affects 42% of companies, according to MGI. This unnoticed loss can accumulate to significant amounts over time, impacting the bottom line. ...
A billing system migration process does not have to be as hard as people are making it. It’s typically one of the riskier projects a company will embark on – and hopefully, only go through it once – but it can be easier. Our Global Services team has years of experience working through billing...
Did you know that customer churn costs an estimated $1.6 trillion annually in the US alone. Imagine the revenue that could be saved if companies implemented effective strategies to reduce churn. If you’re looking to reduce churn, you likely already understand its importance. Surprisingly, over...