Artificial intelligence has become the defining force reshaping Contact Center as a Service. For Communication Service Providers, this shift goes far beyond improving agent productivity or customer satisfaction. AI is fundamentally changing what CCaaS delivers, how value is created, and how revenue...
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Modern pricing has evolved far beyond traditional product catalogs. Today’s offerings are complex assemblies of compute, data, power, software, and services. This transformation places immense pressure on organizations to maintain cost visibility, safeguard margins, and price with confidence in a...
The telecom industry has always been comfortable building the backbone of the digital world. Networks, reliability, coverage, uptime. These are things communications service providers do exceptionally well. But today, that foundation is no longer enough. As artificial intelligence reshapes how...
The global technology landscape is shifting from a mature SaaS economy to a fast-evolving AI economy defined by unprecedented capital investment, rising compute demands, and a rapidly expanding class of intelligent agents. Dr. Ali Arsanjani’s presentation at the Usage Economy Summit captured the...
The telecom industry is entering a decisive phase. Network innovation is accelerating, enterprise demand for digital transformation is rising, and new technologies such as eSIM, AI, and next generation wireless are expanding what operators can deliver. Yet for many telco leaders, the central...
The telecom industry enters 2026 at a critical inflection point. Network transformation continues at pace, yet the pressure on margins, return on capital, and relevance in the enterprise digital economy has never been higher. According to GSMA Intelligence, the coming year will be defined not by...
At this year’s Usage Economy Summit, Adam Howatson, CEO, LogiSense, opened the day with a direct message about the world we’re navigating. The long period of global stability that defined the last century has given way to a landscape shaped by volatility. Supply chain swings, financial uncertainty,...
Think about your favorite brand and why it tops your list. It’s likely due to positive interactions, superior customer service, and the benefits from their product/service or website experience. Now, reflect on your subscription business. Are you delivering a comparable experience? Good customer...
Are you facing challenges in maintaining satisfaction among your SaaS customers, noticing a dip in organic growth, or experiencing increased customer churn? If so, it might be time to closely examine your SaaS billing practices to identify and rectify any mistakes potentially driving your customers...
Are you still using manual methods for your SaaS billing process? Manual billing is not only error-prone but also a significant roadblock to scaling, especially with complex pricing models. To position your subscription business for growth, automating your billing system is essential. An automated...