Think about your favorite brand and why it tops your list. It’s likely due to positive interactions, superior customer service, and the benefits from their product/service or website experience. Now, reflect on your subscription business. Are you delivering a comparable experience? Good customer...
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Chris Brown
Chris has over 20 years of experience in the telecommunications industry dealing with Fortune 2000 enterprises and service providers globally. As VP of Innovation Chris interacts in the market and internally providing: technical leadership and vision, mentorship, and creative problem-solving.
Every API call, connected device, AI token, network event, subscription renewal, and customer interaction generates valuable usage data. Before that data can be rated, invoiced, and recognized as revenue, it must first be collected, validated, transformed, and prepared for billing. For...
As businesses grow, so does the complexity of the usage data they need to process. API calls, IoT devices, cloud services, telecommunications networks, and digital applications all generate usage records in different formats. Before this data can be rated and billed accurately, it must be...
Winning new customers has never been more competitive. Businesses invest heavily in marketing, sales, and product innovation to stand out, but many overlook one critical factor that directly influences growth: their billing platform. Today's buyers expect more than a great product. They want...
In today’s dynamic marketplace, consumers demand maximum value from products, driving companies to innovate their pricing models. The rise of the subscription and sharing economy emphasizes transparency, customized pricing, and real-time tracking, impacting the B2B SaaS industry significantly....
Modern businesses rarely operate from a single application. CRM platforms, CPQ solutions, ERP systems, payment gateways, tax engines, provisioning platforms, customer portals, AI services, and data warehouses all need to exchange information in real time. When these systems are connected through...
In most organizations, control over invoices involves a battle between the Finance, Marketing, and Customer Care teams. Finance views invoices as crucial for revenue collection, Marketing sees them as key communication tools with customers, and Customer Care uses them to explain product and service...
The enterprise ecosystem is on the brink of a transformative explosion with projections of 40 billion connected devices by 2025. This growth is reshaping the service provider landscape, necessitating consolidation and network convergence, and demanding unprecedented granularity and flexibility in...
For Communication Service Providers (CSPs), taxation is a crucial element of their monetization strategy. As Benjamin Franklin famously said, “In this world, nothing can be said to be certain, except death and taxes.” The complexity of tax regulations requires automated systems to manage...
The state of an IoT SIM significantly impacts monetization and business operations. Here’s how to navigate this complexity effectively. IoT SIMs vs. Conventional SIMs IoT SIMs offer several advantages over conventional SIMs: Robustness: IoT SIMs are designed to withstand harsh environments,...