Artificial intelligence has become the defining force reshaping Contact Center as a Service. For Communication Service Providers, this shift goes far beyond improving agent productivity or customer satisfaction. AI is fundamentally changing what CCaaS delivers, how value is created, and how revenue...
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Modern pricing has evolved far beyond traditional product catalogs. Today’s offerings are complex assemblies of compute, data, power, software, and services. This transformation places immense pressure on organizations to maintain cost visibility, safeguard margins, and price with confidence in a...
The telecom industry has always been comfortable building the backbone of the digital world. Networks, reliability, coverage, uptime. These are things communications service providers do exceptionally well. But today, that foundation is no longer enough. As artificial intelligence reshapes how...
The global technology landscape is shifting from a mature SaaS economy to a fast-evolving AI economy defined by unprecedented capital investment, rising compute demands, and a rapidly expanding class of intelligent agents. Dr. Ali Arsanjani’s presentation at the Usage Economy Summit captured the...
The telecom industry is entering a decisive phase. Network innovation is accelerating, enterprise demand for digital transformation is rising, and new technologies such as eSIM, AI, and next generation wireless are expanding what operators can deliver. Yet for many telco leaders, the central...
The pace of change across the technology and SaaS landscape continues to accelerate. New products emerge quickly, AI transforms workflows, and buying behavior shifts toward digital-first experiences. Yet despite this evolution, Sangram Vajre argues that the single biggest determinant of success in...
At this year’s Usage Economy Summit, Adam Howatson, CEO, LogiSense, opened the day with a direct message about the world we’re navigating. The long period of global stability that defined the last century has given way to a landscape shaped by volatility. Supply chain swings, financial uncertainty,...
The Usage Economy Summit 2025, hosted in San Francisco, brought together global thought leaders, executives, and investors to explore how pricing, monetization, and AI are transforming modern business models. From startup founders to enterprise leaders, every session reflected one core truth — ...
The Rise of Usage-Based Pricing In 2025, usage-based pricing has moved from an emerging trend to a core revenue model across industries such as SaaS, infrastructure, communications, and AI. This transformation is driven by customer demand for fairness and flexibility, as well as by advances in...
As artificial intelligence becomes deeply embedded across industries, one question has become central to its commercial success: how should AI solutions be priced? Whether you’re building AI tools, purchasing them for your business, or reevaluating your go-to-market model, it’s crucial to...